Features that help you understand customers
Every feature exists for one reason: to turn customer feedback into actions that improve your store.
Automated review requests
Stop manually asking for reviews. ShopSignal automatically sends review requests after orders ship — timed for when customers have actually received and used your products.
- Triggered by Shopify fulfillment
- Smart delay for delivery time
- Optional follow-up reminders
Review Request
Sent 5 days after delivery
How was your order?
Hi Sarah, your order arrived! We'd love to hear what you think about the Classic Tee.
Sentiment analysis
Know the emotional tone of every review instantly. ShopSignal categorizes reviews as positive, neutral, or negative so you can quickly spot trends and prioritize responses.
- Automatic sentiment scoring
- Trend tracking over time
- Filter reviews by sentiment
Smart topic tagging
See what customers are talking about at a glance. Reviews are automatically tagged with topics like shipping, quality, sizing, customer service, and more.
- Auto-detected topics
- Filter and search by tag
- Topic frequency reports
Insight Feed
Size chart needs updating
12 customers mentioned sizing issues this month
Use "soft fabric" in marketing
Most mentioned positive attribute this week
Shipping complaints trending down
40% fewer mentions vs. last month
Insight feed: What to do next
This is where ShopSignal is different. Instead of leaving you with data, we tell you what it means. Get plain-English recommendations based on patterns in your reviews.
- Prioritized action items
- What to fix, what to highlight
- Trend alerts (good and bad)
Lightweight review widget
Display reviews on your product pages without slowing down your store. Our widget is designed to be fast, accessible, and works with any Shopify theme.
- Under 15KB total size
- SEO-friendly schema markup
- Verified purchase badges
- Mobile-optimized display
"Best quality I've found at this price point. Will order again!"
Sarah M. — 3 days ago
Your Weekly Summary
Jan 15 - Jan 21
23 new reviews collected this week
Quality was your top-mentioned strength
Sizing had 4 mentions — consider reviewing your size chart
Overall sentiment: Positive (82%)
Weekly customer voice summary
Stay informed without logging in every day. Get a weekly email summary of what customers said, what's trending, and what needs your attention.
- Delivered to your inbox
- Key metrics at a glance
- Mobile-friendly format
Ready to try these features?
All features included in every plan. Start your free trial today.