Privacy Policy

ShopSignal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and related services.

Information We Collect

Information from Shopify

When you install ShopSignal, we access certain information from your Shopify store:

• Store information: Your store name, domain, email, and timezone
• Order information: Order details, customer names, and email addresses (to send review requests and verify purchases)
• Product information: Product names and IDs (to associate reviews with products)

We do not access or store payment information, credit card details, or financial data.

Information from Users

We collect information you provide directly:

• Account information: Email address and contact preferences
• Review content: Reviews submitted by your customers, including ratings, text, and customer names
• Support communications: Messages you send to our support team

Automatically Collected Information

• Usage data: How you interact with our dashboard and features
• Device information: Browser type, operating system, and device type
• Log data: IP addresses, access times, and pages viewed

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send review request emails to your customers on your behalf
• Analyze reviews for sentiment and topic tagging
• Generate insights and recommendations for your store
• Process payments and manage your subscription
• Respond to your support requests
• Send you service-related communications
• Detect and prevent fraud or abuse

Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Companies that help us operate our services (hosting, email delivery, payment processing)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your information. All data is encrypted in transit using TLS and encrypted at rest. We regularly review and update our security practices.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you cancel your subscription, we retain your data for 30 days before permanent deletion. You can request immediate deletion at any time.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Export your data in a portable format
• Opt out of marketing communications

To exercise these rights, contact us at privacy@shopsignal.app.

Cookies

We use essential cookies to operate our service and analytics cookies to understand how our service is used. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Your continued use after changes constitutes acceptance.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: privacy@shopsignal.app
Address: [Your Business Address]